Refund Policy

Refund & Exchange Policy

Effective Date: August 6th, 2025

At It’s North, all pieces are released in limited quantities with intention. Because of the exclusive nature of our products, we maintain a strict policy on refunds and exchanges.

Exchanges

We offer exchanges for unworn, unwashed, and undamaged items within 7 days of delivery. Items must be returned in original packaging with all tags intact.

To request an exchange, email gottabenorth@oppositeofsouth.com with:

  • Full name

  • Order number

  • Brief description of the issue

If approved, return instructions will be sent via email. Please note:

  • Return shipping is the customer’s responsibility unless the item received was damaged or incorrect.

  • Items returned without prior approval will not be accepted.

Refunds

Refunds are only issued if:

  • You receive an incorrect item

  • Your item is damaged on arrival

  • Items are missing from your order

Requests must be submitted within 7 days of delivery and include:

  • Order number

  • Description of the issue

  • Photo evidence, if applicable

Approved refunds will be returned to the original payment method.

Final Sale Items

To maintain quality and hygiene standards, the following items are final sale and not eligible for return or exchange under any circumstances:

  • Discounted or promotional items

  • Hats, socks, face masks, undergarments

  • Any item that shows signs of wear or use

International Orders

International customers are responsible for all customs duties, import taxes, and related fees. These are not included at checkout.

We are not responsible for:

  • Delays caused by customs

  • Unclaimed packages

  • Parcels returned due to incorrect shipping details or refusal to pay import fees

Rejected or unclaimed international packages will not be refunded.

Processing Time

Please allow up to 14 business days after we receive your return for processing. You will be notified by email once your request is completed.

Important Notes

  • All customer service requests must be submitted via email.

  • We do not offer support through social media platforms.

  • Claims submitted after the 7-day window will not be eligible for resolution.