Terms of Service
1. Payment Authorization
- By making a purchase on our store, you are authorizing us to charge your provided payment method for the agreed amount.
- Please double-check all order details (size, color, address, etc.) before completing your purchase to avoid errors.
2. Order Confirmation
- Once an order is placed, you will receive a confirmation email. Please review your order and contact us immediately if there are any errors or concerns.
- If you do not receive an email, check your spam or junk folders. If still missing, please contact our support team to confirm your order was processed.
3. Shipping and Delivery
- Please allow for 1-2 weeks for delivery and track your order using the provided tracking number.
- Any issues with delivery (such as delays or lost items) should be reported to us immediately so we can resolve them.
4. Returns and Exchanges
- We offer returns or exchanges within 14 days of receiving your order. Items must be in their original condition and packaging.
- Before initiating a return, please contact our customer service team to receive a return authorization number and instructions.
- Refunds are processed once we receive and inspect the returned item. Please allow up to 10 business days for your refund to be processed.
5. Chargeback Disputes
- If you have any issues with your order, we are here to help! Please contact our support team before initiating a chargeback. Most issues can be resolved quickly and smoothly.
- Chargebacks can take up to 90 days to process through the payment provider and may result in delays to your refund.
- Fraudulent or incorrect chargebacks will be contested with evidence, which may include proof of delivery, order confirmations, and communication records.
6. Contact Us
- If you have any questions or concerns about your order, payment, or return, please reach out to us at itsnorthworldwide@gmail.com. We're here to assist you and make sure your experience is a positive one!